Refund Policy

At Padhye Education, we strive to ensure a smooth and reliable experience for all students booking our test series. This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Policy

Since our test series involve immediate allocation of digital test access/credentials upon successful payment, all payments made towards test bookings are generally non-refundable, except in the specific circumstances outlined below.

2. Eligible Refund Scenarios

A refund may be considered in the following cases:

  • Duplicate payment: If a student is charged more than once for the same test booking due to a technical error.
  • Payment deducted but booking not confirmed: If the amount is deducted from the student’s account/card but no booking confirmation or test credentials are received, and the issue is not resolved after being reported to our support team.
  • Failure to deliver test access: If Padhye Education is unable to provide test login credentials within a reasonable time (beyond 48 hours) after successful payment, and after being notified.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Change of mind after successful booking and payment
  • Student’s failure to attempt the test within the given access window
  • Incorrect test type selected by the student at the time of booking
  • Technical issues on the student’s end (device, internet connectivity, browser compatibility)
  • Once test login credentials have been successfully shared and accessed by the student

4. How to Request a Refund

To request a refund, please contact us within 7 days of the payment date at padhyeeducationtech@gmail.com, along with the following details:

  • Full name used at the time of booking
  • Registered email address
  • Payment ID / Transaction reference number
  • Reason for the refund request

5. Refund Processing

  • Approved refunds will be processed back to the original mode of payment (Card/UPI) through our payment gateway partner.
  • Refunds typically take 5-7 business days to reflect in the student’s account, depending on the bank’s processing time. Padhye Education is not responsible for delays caused by the student’s bank or payment provider.
  • We will notify you via email once your refund has been processed.

9. Contact Us

For any refund-related queries, please reach out to us at:

Email: padhyeeducationsupport@gmail.com

Website: padhyeeducation.com